Terms of Service

Effective Date: 9 April 2025 · Last Updated: 31 July 2026

Shrevin Global Technologies Private Limited, operating under the brand name ManaMeter ("we," "us," "our," "Company"), operates a technology platform through the ManaMeter Rider mobile application, the ManaMeter Partner (Driver) mobile application, and related services (collectively, the "Platform"). These Terms of Service ("Terms") govern your access to and use of the Platform.

By creating an account on the Platform, you will be asked to expressly accept these Terms. If you do not agree, do not use the Platform.

1. Definitions

• "Rider" means any individual who uses the ManaMeter Rider app to request transportation or parcel delivery services.
• "Driver" or "Partner" means any individual who uses the ManaMeter Partner app to provide transportation or parcel delivery services.
• "Ride" means a transportation or parcel delivery service requested through the Platform and fulfilled by a Driver.
• "Service" means the technology platform provided by ManaMeter that connects Riders with Drivers.
• "Fare" means the amount payable by the Rider for a Ride, as calculated by the Platform.

2. Nature of the Service

2.1 We Are a Software Platform

ManaMeter provides technology that enables Riders to request and Drivers to accept transportation or parcel-delivery services. To the extent required by applicable central or state law, the Platform is intended to operate as a motor vehicle aggregator under the Motor Vehicles Act, 1988 as amended, applicable state rules, and the Motor Vehicle Aggregator Guidelines, 2025. Nothing in these Terms excludes or limits any statutory obligation that applies to ManaMeter as an aggregator or service provider.

2.2 Driver as Sole Service Provider

The Driver ordinarily supplies the transportation service using the Driver's own vehicle and is not promised employment, fixed hours, or minimum earnings by these Terms. The legal character of the relationship and ManaMeter's responsibilities remain subject to applicable law and cannot be changed merely by contractual wording. We do not:

• Control the manner or method by which Drivers perform rides
• Provide vehicles or equipment to Drivers
• Set mandatory working hours or schedules for Drivers
• Guarantee a minimum number of rides or earnings to Drivers

2.3 No Guarantee of Service

We do not guarantee the availability of Drivers at any given time or location. The Platform facilitates connections on an "as available" basis.

3. Eligibility

3.1 Riders

To use the Platform as a Rider, you must:

• Be at least 18 years of age
• Have a valid Indian mobile phone number
• Be capable of entering into a legally binding agreement

3.2 Drivers

To use the Platform as a Driver, you must:

• Be at least 18 years of age
• Hold a valid Indian driving license appropriate for the vehicle you operate
• Have a registered vehicle with valid Registration Certificate (RC)
• Have valid vehicle insurance (at minimum, third-party liability insurance)
• Successfully complete the ManaMeter Driver onboarding process and receive approval
• Maintain all required documents in valid, non-expired status throughout your use of the Platform

3.3 Account Accuracy

You are responsible for providing accurate, current, and complete information during registration and at all times thereafter. Providing false or misleading information is grounds for immediate account suspension or termination.

4. Account and Authentication

4.1 Phone Number Verification

Accounts are created and authenticated using a mobile-phone OTP. ManaMeter may first send the OTP through an approved Meta WhatsApp template, use MSG91 SMS as a fallback, and use Firebase Authentication or a Firebase custom token to establish the app session. Availability depends on the phone number, provider delivery, network, device, rate limits, and security checks. OTP delivery and verification logs may be retained for fraud prevention, security, and troubleshooting as described in the Privacy Policy.

4.2 One Account Per Person

Each individual may maintain only one Rider account and/or one Driver account. Creating multiple accounts is prohibited.

4.3 Account Security

You are responsible for all activity that occurs under your account. You must:

• Not share your account credentials or OTP with any other person
• Notify us immediately if you suspect unauthorized access to your account
• Not use another person's account

4.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Safety concerns
• Providing false information
• Repeated low ratings or verified complaints
• Non-payment of Platform fees (Drivers)

Where practicable, we will provide notice of suspension or termination and the reason therefor. In cases of fraud, safety emergencies, or legal requirements, we may act without prior notice.

5. Rides and Transactions

5.1 Ride Request and Acceptance

• Riders may submit ride or parcel requests through the Rider app or an enabled ManaMeter WhatsApp booking flow, specifying the information required for that service.
• The Platform offers requests to eligible Drivers using factors that may include service type, distance, availability, waiting/fairness history, recent offers, preferred drop area, account standing, and an optional Rider-selected priority amount. No factor guarantees assignment or acceptance.
• A Driver may accept or decline a ride offer. Acceptance creates a binding obligation for the Driver to complete the ride, subject to cancellation provisions below.

5.2 Scheduled Rides

• Riders may schedule rides for a future time. The fare displayed at the time of scheduling is an estimate based on current pricing; the final fare is calculated at the time of ride completion.
• ManaMeter does not guarantee Driver availability at the scheduled time. If no Driver is available, the scheduled ride may be cancelled at no cost to the Rider.
• Cancellation of scheduled rides follows the same policy as on-demand rides (see Section 6).

5.3 Ride Verification (OTP)

• For safety, rides require OTP verification. The Rider will receive a one-time password that must be shared with the Driver to begin the ride.
• For parcel delivery, a separate drop-off OTP is required for delivery confirmation.
• Do not share ride OTPs with anyone other than the assigned Driver.

5.4 In-Ride Messaging

• During an active ride, Riders and Drivers may exchange short text messages through the Platform's quick messaging feature.
• Quick messages are intended solely for ride coordination (e.g., sharing landmarks, confirming arrival). Messages are associated with the ride record and retained as part of ride data.
• Abusive, threatening, or inappropriate messages are prohibited and may result in account action.
• ManaMeter does not monitor messages in real time but may review them in response to a support complaint or safety report.

5.5 Fare Calculation

• Fares are calculated server-side using the confirmed route or distance and the pricing configuration applicable to the pickup city, service type, and booking time. Components may include a base or initial-distance amount, distance slabs, platform fee, parcel charge, night fare, waiting charge, and other components shown before confirmation.
• The amount shown before booking is based on the selected route and then-current configuration. The final amount may change only for disclosed components that arise after booking, such as eligible waiting time, a verified route or state correction, or another adjustment permitted by these Terms and shown in the final breakdown.
• A Rider may voluntarily add a displayed priority amount to improve the attractiveness and allocation priority of the request. This does not guarantee acceptance and is not an undisclosed algorithmic demand-surge charge.
• ManaMeter does not automatically increase the base or distance rate solely because demand is high. Any optional Rider-controlled priority amount and applicable night, waiting, parcel, tax, or platform components are shown separately or in the fare breakdown.
• We reserve the right to modify fare structures at any time. Updated fares apply to rides requested after the change.

5.6 Payment

• Riders pay Drivers directly for transportation. ManaMeter does not collect, process, or hold ride fare payments at any time.
• Cash: The Rider pays the Driver directly in cash at the end of the ride.
• UPI, when offered: The Platform may launch the Rider's UPI application or another approved checkout interface for direct ride payment. ManaMeter does not receive or store a UPI PIN.
• Riders are obligated to pay the full fare for completed rides. Failure to pay is a violation of these Terms.

5.7 Software Platform Fee and GST

• A Rider-facing platform fee may be included in the displayed fare according to the applicable service and pricing configuration. The Partner may separately incur a software/service charge or commission deducted from the Partner service balance. The final breakdown identifies applicable ride amount, waiting or other additions, Rider-facing fee, Partner deductions, incentives, and earnings.
• Rates, thresholds, promotional free rides, referral credits, minimum service-balance rules, and enabled service types may vary by city or service and may be updated through the Platform. Changes apply prospectively unless a correction is required for fraud or system error.
• Applicable taxes are handled and disclosed as required by law. A statement that an amount includes GST does not by itself determine the tax treatment of the underlying transportation or platform service.
• Drivers are independently responsible for their own GST registration and compliance obligations, if any.

6. Cancellation and Refund Policy

6.1 Rider Cancellations

Timing	Policy
Before a Driver is assigned	Free cancellation
After a Driver is assigned but before ride starts	Permitted; repeated cancellations may result in account restrictions
After ride has started (IN_PROGRESS)	Not permitted through the app; contact support for exceptional circumstances

6.2 Driver Cancellations

Timing

Policy

After accepting a ride

The ride is normally re-queued and offered to another Driver. Three Driver cancellations within a rolling 24-hour window trigger a 24-hour pause from new ride requests. The Partner app displays the current count and pause expiry. Support may release a pause only within the configured support-override policy; misuse, safety, fraud, legal holds, or repeated behaviour may result in additional account review.

6.3 No-Show

• If a Rider is not present at the pickup location within a reasonable time and is unresponsive, the Driver may cancel the ride.
• If a Driver fails to arrive or is unresponsive after accepting a ride, the ride will be reassigned or cancelled at no cost to the Rider.

6.4 Refunds

• Fare Disputes: If you believe you have been overcharged for a ride (e.g., due to an incorrect route or system error), you may raise a dispute by contacting support@manameter.com within 7 days of the ride. We will review the ride data and, if the dispute is valid, issue a fare adjustment.
• Cash Payments: For rides paid in cash, fare adjustments will be applied as credit to your ManaMeter account or adjusted on a future ride. Cash refunds are not available through the Platform.
• UPI Payments: If a UPI payment was made for a ride that was subsequently cancelled or adjusted, any refund will be processed through the Platform's internal records. For UPI transaction-level disputes, please contact your UPI service provider directly.
• Timeline: Valid refund or adjustment requests will be resolved within 7 business days of the dispute being raised.
• Final Decisions: ManaMeter's decision on fare disputes is based on ride data (GPS records, timestamps, fare calculation logs) and is final, subject to your right to approach the appropriate Consumer Disputes Redressal Commission.

7. Driver-Specific Terms

7.1 Onboarding and Approval

• Drivers must submit valid documents (driving license, vehicle RC, insurance) during onboarding. Document photographs are captured via the device camera or selected from the photo library and uploaded to our secure servers.
• Drivers are also required to upload a portrait photograph (partner photo) and a photograph of the vehicle front during onboarding. These are used for identity verification and displayed to Riders during active rides.
• ManaMeter reviews submitted documents and reserves the right to approve, reject, or suspend Driver accounts at its sole discretion.
• Approval does not constitute certification of fitness, safety, or compliance with local laws. Drivers are independently responsible for compliance.

7.2 Subscription

• Drivers may be required to maintain an active subscription plan to receive ride requests.
• Subscription plans, their pricing, duration, renewal terms, and cancellation policy are displayed within the Partner app before purchase. By purchasing a subscription, you agree to the terms displayed at the time of purchase.
• ManaMeter reserves the right to modify subscription plans and pricing at any time. Changes will not affect active subscription periods that have already been paid for.

7.3 Service Balance

• Drivers maintain a prepaid service balance used for applicable software/service charges, commission, Rider-facing platform-fee recovery where configured, adjustments, and other clearly displayed Partner obligations. Each ride, including an eligible free or promotional ride, may still create the accounting entries described in the Partner breakdown.
• Drivers may top up their service balance through Razorpay checkout, UPI where enabled, or another method displayed in the Partner app. Razorpay processes payment credentials; ManaMeter stores order, payment, reference, verification, and reconciliation metadata.
• If a Driver's service balance falls below the minimum required level, their account status may be set to BLOCKED and they will be unable to receive new ride requests until the balance is replenished.
• Service balance credits have no cash value and are non-refundable except where required by applicable law.
• ManaMeter reserves the right to modify minimum balance requirements and platform fee rates at any time. Changes will be communicated through the Partner app.

7.4 Incentive Rewards

• ManaMeter may offer performance-based incentive programs to Drivers from time to time (e.g., complete a certain number of rides within a period to earn a bonus reward).
• Incentive terms, including the required number of rides, reward amount, eligibility period, and qualification criteria, are displayed within the Partner app.
• Qualified incentive rewards are credited to the Driver's service balance after review and settlement by ManaMeter operations.
• ManaMeter reserves the right to modify, suspend, or terminate any incentive program at any time. Changes do not affect incentives already qualified and pending settlement.
• Abuse of incentive programs (e.g., fraudulent rides, collusion) will result in forfeiture of rewards and potential account termination.

7.5 Earnings and Payouts

• The ride summary distinguishes the Rider-facing fare from Partner service-balance deductions and incentives. Where the Rider pays the Driver directly, the Partner receives the Rider payment and applicable Partner charges are settled through the service balance rather than withheld from that cash or direct UPI transfer.
• Service-balance ledger entries, incentives, and any platform-facilitated earnings or payout records are tracked in the Platform. Direct cash or UPI ride payments remain a transaction between Rider and Driver unless the app explicitly states otherwise.
• ManaMeter is not responsible for delays in payout caused by factors outside our control (bank processing times, holidays, etc.).
• Drivers are solely responsible for their own tax obligations including income tax and GST where applicable. ManaMeter does not deduct TDS on driver earnings unless required by law.

7.6 Driver Conduct

While using the Platform, Drivers must:

• Maintain their vehicle in safe, roadworthy condition
• Follow all applicable traffic laws and regulations
• Treat Riders with respect and professionalism
• Not consume alcohol or intoxicating substances before or during rides
• Not engage in discriminatory behaviour based on gender, religion, caste, disability, or any other characteristic
• Follow the route indicated by the Platform unless mutually agreed with the Rider. Deliberate route deviation to isolated or unintended areas is strictly prohibited.
• Not solicit rides outside the Platform from Riders met through ManaMeter
• Not request or solicit personal contact information (phone numbers, social media accounts, or personal addresses) from Riders for purposes unrelated to the ride
• Not engage in any form of harassment, sexual misconduct, inappropriate physical contact, verbal abuse, lewd comments, or intimidation towards Riders
• Stop the vehicle immediately when requested by the Rider. Refusing to stop the vehicle when a Rider requests to end a ride is a serious violation.
• For Bike taxi service: carry an extra helmet for the Rider and ensure the Rider wears it before starting the ride, as required under the Motor Vehicles Act. Drivers must maintain appropriate physical boundaries and must not engage in any unwanted or inappropriate physical contact with Riders.

7.7 Insurance and Liability

• Drivers are required to maintain valid vehicle insurance at all times.
• Unless a specific insurance benefit is expressly displayed for a ride, ManaMeter does not represent that it has purchased additional insurance for that ride. This does not remove any insurance or compensation obligation imposed on ManaMeter by applicable law or licence conditions.
• Drivers remain responsible for safe operation and maintaining required vehicle insurance. Allocation of liability for an accident, injury, damage, or loss is determined by applicable law, insurance terms, and the facts of the incident.

8. Rider-Specific Terms

8.1 Rider Conduct

While using the Platform, Riders must:

• Provide accurate pickup and drop-off locations
• Be present at the pickup location when the Driver arrives
• Treat Drivers with respect
• Not request Drivers to violate traffic laws or engage in unsafe behaviour
• Not transport illegal, hazardous, or prohibited items
• Pay the full fare upon ride completion
• Wear a helmet when using Bike taxi service. Under the Motor Vehicles Act, wearing a helmet is mandatory for both the driver and pillion rider on a two-wheeler. Riders who refuse to wear a helmet provided by the Driver do so at their own risk.

8.2 Parcel Delivery

• When using the parcel delivery service, Riders are responsible for ensuring that parcels do not contain illegal, hazardous, perishable, fragile, or high-value items.
• Responsibility for parcel loss, damage, theft, spoilage, or delay is determined under applicable law and the facts of the delivery. Nothing in these Terms excludes a duty or liability that cannot lawfully be excluded.
• The parcel delivery service is not a substitute for professional courier or logistics services.

8.3 Parcel Insurance and Liability

• Unless an insurance benefit is expressly displayed before booking, ManaMeter does not represent that additional parcel insurance has been purchased for the delivery.
• Senders are responsible for accurately describing the parcel and must not send prohibited items. Parcels must not exceed a declared value of INR 5,000 unless a different limit is displayed before booking.
• Any responsibility of ManaMeter or a Driver is determined under applicable law and cannot be excluded where the law does not permit exclusion.

8.4 Unclaimed and Undeliverable Parcels

• If the receiver is unavailable, unreachable, or refuses delivery, the Driver will make reasonable attempts to contact the receiver and sender.
• The sender must arrange collection or a return promptly. Any storage, return, disposal, or additional charge must follow the instructions communicated through support, applicable law, and any terms displayed for that delivery.
• ManaMeter does not promise long-term storage of an unclaimed parcel.

8.5 Parcel Return Policy

• If a parcel cannot be delivered and the sender requests a return, a return delivery may be treated as a new ride and charged at the fare shown before the return is confirmed.
• Return delivery is subject to Driver availability and acceptance.
• The sender is responsible for the displayed return fare unless another payer arrangement is expressly confirmed.

9. Ratings

9.1 Mutual Ratings

After each ride, Riders and Drivers may rate each other on a scale of 1 to 5. Ratings are used to maintain quality and trust on the Platform.

9.2 Aggregate Ratings

Individual ride ratings are aggregated into an average rating visible to other users. Ratings are retained as part of the Platform's quality and trust system. You may request review of a specific rating that you believe violates our policies by contacting support@manameter.com.

9.3 Low Ratings

Consistently low ratings may result in warnings, reduced ride matching priority, or account suspension for either Riders or Drivers.

10. Referral Program

10.1 How It Works

• Users may generate a unique referral code and share it with others.
• When a new user signs up using a valid referral code, both the referrer and referee may receive credits as defined by the referral program terms.

10.2 Restrictions

• Referral codes must not be shared through spam, bulk messaging, or misleading promotions.
• Credits have no cash value and cannot be transferred or withdrawn.
• ManaMeter reserves the right to modify, suspend, or terminate the referral program at any time.
• Abuse of the referral system (fake accounts, self-referrals, etc.) will result in forfeiture of credits and potential account termination.

11. Intellectual Property

11.1 Ownership

The Platform, including its design, code, features, content, trademarks, and logos, is the property of ManaMeter and is protected by applicable intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose. You may not:

• Copy, modify, or distribute the Platform or any part thereof
• Reverse engineer, decompile, or disassemble the app
• Use the Platform for any purpose other than requesting or providing rides
• Scrape, crawl, or extract data from the Platform

12. Prohibited Activities

You agree not to:

• Use the Platform for any unlawful purpose
• Impersonate any person or entity
• Interfere with or disrupt the Platform's operation
• Attempt to gain unauthorized access to any part of the Platform
• Use automated scripts, bots, or other means to interact with the Platform
• Harass, threaten, stalk, intimidate, or harm other users in any manner — including but not limited to sexual harassment, inappropriate physical contact, verbal abuse, lewd or obscene remarks, and unwanted solicitation of personal contact
• Manipulate fare calculations or exploit Platform vulnerabilities
• Circumvent account suspensions by creating new accounts
• Use the Platform to facilitate any criminal activity
• Contact any user outside the Platform for purposes unrelated to a ride, including contacting Riders after ride completion using phone numbers obtained during the ride

13. Limitation of Liability

13.1 Platform "As Is"

The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• The availability, reliability, or uninterrupted operation of the Platform
• The quality, safety, or legality of rides facilitated through the Platform
• The accuracy of fare estimates, ETAs, or driver availability
• The conduct, identity, or qualifications of any Driver or Rider

13.2 No Liability for Rides

To the maximum extent permitted by applicable law, ManaMeter is not responsible for losses caused solely by a Rider's or Driver's independent act, an external service outage, or an event outside ManaMeter's reasonable control. This provision does not exclude a statutory duty or liability that cannot lawfully be excluded, including liability arising from ManaMeter's own negligence, unlawful conduct, data-protection breach, consumer-law obligation, or applicable aggregator responsibility.

• Actions or omissions solely attributable to Drivers or Riders, subject to applicable law
• Delays, route deviations, or service interruptions
• Loss or damage to parcels during delivery
• Disputes between Riders and Drivers regarding payment, conduct, or ride quality

13.3 Maximum Liability

To the maximum extent permitted by applicable law, ManaMeter's total aggregate liability to you for any claims arising from or related to the Platform shall not exceed the amount of fees you have paid to ManaMeter in the six (6) months preceding the event giving rise to the claim, or INR 5,000 (Indian Rupees Five Thousand), whichever is lower. This limitation does not apply to claims arising from death or personal injury caused by our proven negligence or willful misconduct, or to any liability that cannot be limited under applicable Indian law.

13.4 Indemnification

You agree to indemnify and hold harmless ManaMeter, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any dispute between you and another user

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at support@manameter.com and attempt to resolve the dispute informally for a period of at least 30 days.

14.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform that cannot be resolved informally shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

• The seat of arbitration shall be Hyderabad, Telangana, India.
• The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties.
• The language of arbitration shall be English.

14.3 Consumer Court Rights

Notwithstanding the arbitration clause above, nothing in these Terms shall restrict or limit your right to approach any Consumer Disputes Redressal Commission (District, State, or National) established under the Consumer Protection Act, 2019.

14.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above and the Consumer Protection Act, 2019, the courts of Hyderabad, Telangana shall have exclusive jurisdiction.

14.5 Individual Proceedings

To the extent permitted by applicable law, any dispute resolution proceedings will be conducted only on an individual basis. This clause shall not restrict your rights under the Consumer Protection Act, 2019 to file complaints individually or collectively.

15. Safety

15.1 Emergency Contacts

Riders may add emergency contacts within the app. These contacts are stored for your convenience and can be accessed during emergencies. ManaMeter does not automatically alert emergency contacts.

15.2 Ride Verification

The OTP-based ride start verification is a safety feature to confirm that the correct Rider and Driver are matched. Riders should not begin a ride without verifying the Driver's identity and vehicle details.

15.3 Helmet Safety (Bike Taxi)

For Bike taxi rides, helmets are mandatory under the Motor Vehicles Act for both the driver and pillion rider. Drivers are expected to carry and provide a helmet for the Rider. Riders should not begin a Bike taxi ride without wearing a helmet.

15.4 Reporting

Users may report safety concerns, misconduct, or policy violations through the app, by contacting support@manameter.com, or via WhatsApp support (accessible from the app's profile screen). We take all reports seriously and may take action including account suspension.

15.5 SOS Emergency Button

The ManaMeter Rider app provides an SOS emergency button accessible during active rides. When activated:

• The app displays quick-access options to call emergency services (112) and to share ride details (ride ID, pickup, drop, driver name, vehicle number) with a trusted contact via SMS.
• The Rider may also call the assigned Driver directly from the SOS screen.
• ManaMeter does not automatically dispatch emergency services, contact police, or alert emergency contacts on your behalf when the SOS button is pressed. The SOS feature provides quick access to emergency actions — the Rider must initiate the call or message themselves.
• ManaMeter logs SOS activations internally for safety review and may follow up with the Rider and/or Driver.

15.6 Ride Sharing and Live Tracking

• Riders can share a live ride tracking link with trusted contacts during an active ride. The tracking link shows the ride status, driver details, vehicle information, and live driver location.
• The tracking link is accessible to anyone who has the link. Riders should share it only with trusted individuals and should not post it publicly.
• The tracking link automatically stops refreshing when the ride reaches a terminal status (completed, cancelled, etc.).
• ManaMeter does not guarantee uninterrupted availability of the tracking link. Network issues or service disruptions may temporarily affect tracking accuracy.

15.7 In-Ride Accident Procedure

In the event of a road accident, vehicle breakdown, or any incident during a ride:

• Call emergency services (112) immediately if there are injuries or danger to life.
• Use the SOS button in the app to quickly access emergency calling and ride-sharing features.
• Report the incident to ManaMeter via the app, email (support@manameter.com), or WhatsApp support as soon as it is safe to do so.
• ManaMeter will provide ride data (ride ID, route, timestamps, driver details) to the Rider, law enforcement, or insurance companies upon request, to assist with accident claims or police reports.
• Responsibility for injuries, medical expenses, vehicle damage, property damage, or fatalities is determined under applicable law, insurance coverage, licence conditions, and the facts of the incident. Drivers are responsible for safe driving and maintaining valid vehicle insurance.
• ManaMeter does not promise medical assistance, accident compensation, or legal representation unless specifically required by applicable law or expressly stated for the ride.
• Riders are advised to verify that the Driver's vehicle matches the details shown in the app before starting a ride, and to wear a seatbelt (Auto) or helmet (Bike) at all times.

15.8 No Safety Guarantee

While we implement safety features (OTP verification, ratings, emergency contacts, SOS button, ride tracking, helmet requirements), we do not guarantee the safety of any ride. Users are advised to exercise personal judgment and caution.

15.9 Zero-Tolerance Anti-Harassment Policy

ManaMeter has a zero-tolerance policy towards harassment, sexual misconduct, assault, or any form of abuse on the Platform. The following acts by any user (Driver or Rider) are strictly prohibited and will result in immediate and permanent account termination:

• Sexual harassment, sexual assault, or any form of unwanted sexual conduct
• Inappropriate, unwanted, or non-consensual physical contact of any nature
• Lewd, obscene, or sexually suggestive comments, gestures, or behaviour
• Stalking, following, or contacting a user after a ride has ended using information obtained during the ride
• Requesting or demanding personal contact information (phone numbers, social media, home address) for purposes unrelated to the ride
• Deliberate deviation from the designated route to isolated or unintended locations
• Refusing to stop the vehicle when a Rider requests to end or exit a ride
• Verbal abuse, threats, intimidation, or discriminatory remarks based on gender, religion, caste, or any other characteristic

15.10 Bike Taxi Rides — Additional Safety Provisions

Bike taxi rides involve direct physical proximity between Driver and Rider on a two-wheeler. Drivers providing Bike taxi service must:

• Maintain appropriate and necessary physical boundaries at all times
• Not engage in any unnecessary, unwanted, or inappropriate physical contact with Riders
• Ride safely and within speed limits, particularly when carrying a pillion Rider
• Stop the vehicle immediately if the Rider requests

Riders using Bike taxi service are advised to verify the Driver's identity and vehicle number before beginning the ride and to share ride details with a trusted contact.

15.11 Consequences and Law Enforcement

In cases of harassment, assault, or criminal misconduct:

• The offending user's account will be permanently terminated without prior notice.
• ManaMeter will fully cooperate with law enforcement authorities and provide ride records, user details, and any other information as required by law or lawful request.
• Users are encouraged to report incidents to local police immediately. ManaMeter may assist by providing ride data to support the complaint.
• Individuals remain responsible for their own criminal acts. Any civil, statutory, or vicarious liability of ManaMeter is determined by applicable law and cannot be excluded by this clause where the law does not permit exclusion.

15.12 Reporting Harassment

If you experience or witness harassment, misconduct, or any unsafe behaviour during a ride, please report it immediately:

• Through the app (profile screen > support)
• By emailing support@manameter.com
• Via WhatsApp support (accessible from the app)

All reports are reviewed by the ManaMeter team. We may take action including but not limited to issuing warnings, suspending accounts, permanently banning users, and sharing information with law enforcement.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• In-app notification
• Updated "Last Updated" date

For material changes, the Platform may require explicit versioned review and affirmative acceptance before further use. An active ride will not be interrupted solely to show the review; it will be deferred to a safe point. If you disagree, you may sign out, withdraw consent, stop using the Platform, or request deletion as described in the Privacy Policy.

17. Termination

17.1 By You

You may stop using the Platform at any time. Riders may initiate Rider-role deletion in the app profile. Riders and Partners may also contact support@manameter.com. If the same phone identity is used for Rider and Partner roles, deleting one role does not automatically delete the other role. You may separately withdraw consent from the in-app Privacy and consent control; withdrawal is deferred while an active ride is in progress.

17.2 By Us

We may terminate or suspend your access to the Platform for reasons including but not limited to violation of these Terms, safety concerns, legal requirements, or business decisions. Where practicable, we will provide notice and state the reason for termination or suspension.

17.3 Effect of Termination

Upon termination:

• Your license to use the Platform is immediately revoked
• Outstanding payment obligations survive termination
• Driver earnings accrued before termination will be settled in accordance with normal payout procedures
• Provisions that by their nature should survive termination will survive (including Limitation of Liability, Indemnification, Dispute Resolution, and Intellectual Property)

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and ManaMeter regarding your use of the Platform.

18.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms. ManaMeter may assign its rights and obligations without restriction.

18.5 Force Majeure

ManaMeter shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, epidemics, government actions, or other force majeure events.

18.6 Language

These Terms are drafted in English. In case of any conflict between an English version and a translated version, the English version shall prevail.

19. Grievance Redressal

For questions, concerns, or complaints regarding these Terms or the Platform, contact us at:

Company: Shrevin Global Technologies Private Limited (trading as ManaMeter)
Email: support@manameter.com
Address: Hyderabad, Telangana, India
Grievance Officer: Sandeep Nethi, support@manameter.com

The Grievance Officer shall acknowledge complaints within 48 hours and resolve them within 30 days. If you are not satisfied with the resolution, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.