Terms of Service

Effective Date: 9 April 2025 · Last Updated: 10 April 2026

Shrevin Global Technologies Private Limited, operating under the brand name ManaMeter ("we," "us," "our," "Company"), operates a technology platform through the ManaMeter Rider mobile application, the ManaMeter Partner (Driver) mobile application, and related services (collectively, the "Platform"). These Terms of Service ("Terms") govern your access to and use of the Platform.

By creating an account on the Platform, you will be asked to expressly accept these Terms. If you do not agree, do not use the Platform.

1. Definitions

• "Rider" means any individual who uses the ManaMeter Rider app to request transportation or parcel delivery services.
• "Driver" or "Partner" means any individual who uses the ManaMeter Partner app to provide transportation or parcel delivery services.
• "Ride" means a transportation or parcel delivery service requested through the Platform and fulfilled by a Driver.
• "Service" means the technology platform provided by ManaMeter that connects Riders with Drivers.
• "Fare" means the amount payable by the Rider for a Ride, as calculated by the Platform.

2. Nature of the Service

2.1 We Are a Technology Platform

ManaMeter is a technology intermediary that connects Riders seeking transportation with Drivers willing to provide it. We operate as a motor vehicle aggregator as contemplated under the Motor Vehicles (Amendment) Act, 2019 and the Motor Vehicle Aggregator Guidelines, 2020 issued by the Ministry of Road Transport and Highways. We are not a transportation company, taxi service, carrier, or logistics provider.

2.2 Independent Contractors

Drivers who use the Platform are independent contractors, not employees, agents, or representatives of ManaMeter. We do not:

• Control the manner or method by which Drivers perform rides
• Provide vehicles or equipment to Drivers
• Set mandatory working hours or schedules for Drivers
• Guarantee a minimum number of rides or earnings to Drivers

2.3 No Guarantee of Service

We do not guarantee the availability of Drivers at any given time or location. The Platform facilitates connections on an "as available" basis.

3. Eligibility

3.1 Riders

To use the Platform as a Rider, you must:

• Be at least 18 years of age
• Have a valid Indian mobile phone number
• Be capable of entering into a legally binding agreement

3.2 Drivers

To use the Platform as a Driver, you must:

• Be at least 18 years of age
• Hold a valid Indian driving license appropriate for the vehicle you operate
• Have a registered vehicle with valid Registration Certificate (RC)
• Have valid vehicle insurance (at minimum, third-party liability insurance)
• Successfully complete the ManaMeter Driver onboarding process and receive approval
• Maintain all required documents in valid, non-expired status throughout your use of the Platform

3.3 Account Accuracy

You are responsible for providing accurate, current, and complete information during registration and at all times thereafter. Providing false or misleading information is grounds for immediate account suspension or termination.

4. Account and Authentication

4.1 Phone Number Verification

Accounts are created and authenticated using your mobile phone number via one-time password (OTP) verification through Firebase Authentication.

4.2 One Account Per Person

Each individual may maintain only one Rider account and/or one Driver account. Creating multiple accounts is prohibited.

4.3 Account Security

You are responsible for all activity that occurs under your account. You must:

• Not share your account credentials or OTP with any other person
• Notify us immediately if you suspect unauthorized access to your account
• Not use another person's account

4.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Safety concerns
• Providing false information
• Repeated low ratings or verified complaints
• Non-payment of Platform fees (Drivers)

Where practicable, we will provide notice of suspension or termination and the reason therefor. In cases of fraud, safety emergencies, or legal requirements, we may act without prior notice.

5. Rides and Transactions

5.1 Ride Request and Acceptance

• Riders submit ride requests through the app specifying pickup location, drop-off location, service type (Bike or Auto), and payment method (Cash or UPI).
• The Platform offers the ride to available Drivers based on proximity, availability, and other matching factors.
• A Driver may accept or decline a ride offer. Acceptance creates a binding obligation for the Driver to complete the ride, subject to cancellation provisions below.

5.2 Scheduled Rides

• Riders may schedule rides for a future time. The fare displayed at the time of scheduling is an estimate based on current pricing; the final fare is calculated at the time of ride completion.
• ManaMeter does not guarantee Driver availability at the scheduled time. If no Driver is available, the scheduled ride may be cancelled at no cost to the Rider.
• Cancellation of scheduled rides follows the same policy as on-demand rides (see Section 6).

5.3 Ride Verification (OTP)

• For safety, rides require OTP verification. The Rider will receive a one-time password that must be shared with the Driver to begin the ride.
• For parcel delivery, a separate drop-off OTP is required for delivery confirmation.
• Do not share ride OTPs with anyone other than the assigned Driver.

5.4 Fare Calculation

• Fares are calculated based on: base fare, per-kilometre rate, and platform fee, as configured for each service type (Bike/Auto).
• The fare displayed at the time of booking is an estimate. The final fare is computed server-side upon ride completion based on the actual distance.
• All fares are displayed inclusive of the platform fee. GST, if applicable, is included in the fare as required by law.
• ManaMeter does not apply surge pricing or dynamic price increases based on demand. Fare structures are consistent and transparent.
• We reserve the right to modify fare structures at any time. Updated fares apply to rides requested after the change.

5.5 Payment

• Cash: The Rider pays the Driver directly in cash at the end of the ride.
• UPI: The Platform launches the Rider's UPI application for payment. ManaMeter does not process, store, or handle UPI credentials or payment details.
• Riders are obligated to pay the full fare for completed rides. Failure to pay is a violation of these Terms.

5.6 Platform Fee and GST

• A platform fee is included in the fare calculation. This fee is ManaMeter's charge for providing the technology platform.
• The platform fee is transparently shown in the fare breakdown.
• ManaMeter is registered under the Goods and Services Tax (GST) Act where applicable. GST on the platform fee, if applicable, is included in the displayed fare.
• Drivers are independently responsible for their own GST registration and compliance obligations, if any.

6. Cancellation and Refund Policy

6.1 Rider Cancellations

Timing	Policy
Before a Driver is assigned	Free cancellation
After a Driver is assigned but before ride starts	Permitted; repeated cancellations may result in account restrictions
After ride has started (IN_PROGRESS)	Not permitted through the app; contact support for exceptional circumstances

6.2 Driver Cancellations

Timing	Policy
After accepting a ride	The ride is re-queued and offered to another Driver; repeated cancellations may affect the Driver's matching priority and account standing

6.3 No-Show

• If a Rider is not present at the pickup location within a reasonable time and is unresponsive, the Driver may cancel the ride.
• If a Driver fails to arrive or is unresponsive after accepting a ride, the ride will be reassigned or cancelled at no cost to the Rider.

6.4 Refunds

• Fare Disputes: If you believe you have been overcharged for a ride (e.g., due to an incorrect route or system error), you may raise a dispute by contacting support@manameter.com within 7 days of the ride. We will review the ride data and, if the dispute is valid, issue a fare adjustment.
• Cash Payments: For rides paid in cash, fare adjustments will be applied as credit to your ManaMeter account or adjusted on a future ride. Cash refunds are not available through the Platform.
• UPI Payments: If a UPI payment was made for a ride that was subsequently cancelled or adjusted, any refund will be processed through the Platform's internal records. For UPI transaction-level disputes, please contact your UPI service provider directly.
• Timeline: Valid refund or adjustment requests will be resolved within 7 business days of the dispute being raised.
• Final Decisions: ManaMeter's decision on fare disputes is based on ride data (GPS records, timestamps, fare calculation logs) and is final, subject to your right to approach the appropriate Consumer Disputes Redressal Commission.

7. Driver-Specific Terms

7.1 Onboarding and Approval

• Drivers must submit valid documents (driving license, vehicle RC, insurance) during onboarding. Document photographs are captured via the device camera or selected from the photo library and uploaded to our secure servers.
• ManaMeter reviews submitted documents and reserves the right to approve, reject, or suspend Driver accounts at its sole discretion.
• Approval does not constitute certification of fitness, safety, or compliance with local laws. Drivers are independently responsible for compliance.

7.2 Subscription

• Drivers may be required to maintain an active subscription plan to receive ride requests.
• Subscription plans, their pricing, duration, renewal terms, and cancellation policy are displayed within the Partner app before purchase. By purchasing a subscription, you agree to the terms displayed at the time of purchase.
• ManaMeter reserves the right to modify subscription plans and pricing at any time. Changes will not affect active subscription periods that have already been paid for.

7.3 Earnings and Payouts

• Driver earnings per ride are calculated as: Rider fare minus platform fee.
• Earnings are tracked in the Platform and settled periodically by ManaMeter operations.
• ManaMeter is not responsible for delays in payout caused by factors outside our control (bank processing times, holidays, etc.).
• Drivers are solely responsible for their own tax obligations including income tax and GST where applicable. ManaMeter does not deduct TDS on driver earnings unless required by law.

7.4 Driver Conduct

While using the Platform, Drivers must:

• Maintain their vehicle in safe, roadworthy condition
• Follow all applicable traffic laws and regulations
• Treat Riders with respect and professionalism
• Not consume alcohol or intoxicating substances before or during rides
• Not engage in discriminatory behaviour
• Follow the route indicated by the Platform unless mutually agreed with the Rider
• Not solicit rides outside the Platform from Riders met through ManaMeter
• For Bike taxi service: carry an extra helmet for the Rider and ensure the Rider wears it before starting the ride, as required under the Motor Vehicles Act

7.5 Insurance and Liability

• Drivers are required to maintain valid vehicle insurance at all times.
• ManaMeter does not provide insurance coverage for Drivers, Riders, vehicles, or third parties.
• Drivers are solely responsible for any accidents, injuries, damages, or losses arising from or during rides.

8. Rider-Specific Terms

8.1 Rider Conduct

While using the Platform, Riders must:

• Provide accurate pickup and drop-off locations
• Be present at the pickup location when the Driver arrives
• Treat Drivers with respect
• Not request Drivers to violate traffic laws or engage in unsafe behaviour
• Not transport illegal, hazardous, or prohibited items
• Pay the full fare upon ride completion
• Wear a helmet when using Bike taxi service. Under the Motor Vehicles Act, wearing a helmet is mandatory for both the driver and pillion rider on a two-wheeler. Riders who refuse to wear a helmet provided by the Driver do so at their own risk.

8.2 Parcel Delivery

• When using the parcel delivery service, Riders are responsible for ensuring that parcels do not contain illegal, hazardous, perishable, fragile, or high-value items.
• ManaMeter and Drivers are not liable for damage to, loss of, or delay in delivery of parcels.
• The parcel delivery service is not a substitute for professional courier or logistics services.

9. Ratings

9.1 Mutual Ratings

After each ride, Riders and Drivers may rate each other on a scale of 1 to 5. Ratings are used to maintain quality and trust on the Platform.

9.2 Aggregate Ratings

Individual ride ratings are aggregated into an average rating visible to other users. Ratings are retained as part of the Platform's quality and trust system. You may request review of a specific rating that you believe violates our policies by contacting support@manameter.com.

9.3 Low Ratings

Consistently low ratings may result in warnings, reduced ride matching priority, or account suspension for either Riders or Drivers.

10. Referral Program

10.1 How It Works

• Users may generate a unique referral code and share it with others.
• When a new user signs up using a valid referral code, both the referrer and referee may receive credits as defined by the referral program terms.

10.2 Restrictions

• Referral codes must not be shared through spam, bulk messaging, or misleading promotions.
• Credits have no cash value and cannot be transferred or withdrawn.
• ManaMeter reserves the right to modify, suspend, or terminate the referral program at any time.
• Abuse of the referral system (fake accounts, self-referrals, etc.) will result in forfeiture of credits and potential account termination.

11. Intellectual Property

11.1 Ownership

The Platform, including its design, code, features, content, trademarks, and logos, is the property of ManaMeter and is protected by applicable intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose. You may not:

• Copy, modify, or distribute the Platform or any part thereof
• Reverse engineer, decompile, or disassemble the app
• Use the Platform for any purpose other than requesting or providing rides
• Scrape, crawl, or extract data from the Platform

12. Prohibited Activities

You agree not to:

• Use the Platform for any unlawful purpose
• Impersonate any person or entity
• Interfere with or disrupt the Platform's operation
• Attempt to gain unauthorized access to any part of the Platform
• Use automated scripts, bots, or other means to interact with the Platform
• Harass, threaten, or harm other users
• Manipulate fare calculations or exploit Platform vulnerabilities
• Circumvent account suspensions by creating new accounts
• Use the Platform to facilitate any criminal activity

13. Limitation of Liability

13.1 Platform "As Is"

The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• The availability, reliability, or uninterrupted operation of the Platform
• The quality, safety, or legality of rides facilitated through the Platform
• The accuracy of fare estimates, ETAs, or driver availability
• The conduct, identity, or qualifications of any Driver or Rider

13.2 No Liability for Rides

ManaMeter is a technology intermediary. We are not liable for:

• Accidents, injuries, or deaths occurring during or related to rides
• Damage to property (vehicles, personal belongings, parcels)
• Actions or omissions of Drivers or Riders
• Delays, route deviations, or service interruptions
• Loss or damage to parcels during delivery
• Disputes between Riders and Drivers regarding payment, conduct, or ride quality

13.3 Maximum Liability

To the maximum extent permitted by applicable law, ManaMeter's total aggregate liability to you for any claims arising from or related to the Platform shall not exceed the amount of fees you have paid to ManaMeter in the six (6) months preceding the event giving rise to the claim, or INR 5,000 (Indian Rupees Five Thousand), whichever is lower. This limitation does not apply to claims arising from death or personal injury caused by our proven negligence or willful misconduct, or to any liability that cannot be limited under applicable Indian law.

13.4 Indemnification

You agree to indemnify and hold harmless ManaMeter, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any dispute between you and another user

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at support@manameter.com and attempt to resolve the dispute informally for a period of at least 30 days.

14.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform that cannot be resolved informally shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

• The seat of arbitration shall be Hyderabad, Telangana, India.
• The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties.
• The language of arbitration shall be English.

14.3 Consumer Court Rights

Notwithstanding the arbitration clause above, nothing in these Terms shall restrict or limit your right to approach any Consumer Disputes Redressal Commission (District, State, or National) established under the Consumer Protection Act, 2019.

14.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above and the Consumer Protection Act, 2019, the courts of Hyderabad, Telangana shall have exclusive jurisdiction.

14.5 Individual Proceedings

To the extent permitted by applicable law, any dispute resolution proceedings will be conducted only on an individual basis. This clause shall not restrict your rights under the Consumer Protection Act, 2019 to file complaints individually or collectively.

15. Safety

15.1 Emergency Contacts

Riders may add emergency contacts within the app. These contacts are stored for your convenience and can be accessed during emergencies. ManaMeter does not automatically alert emergency contacts.

15.2 Ride Verification

The OTP-based ride start verification is a safety feature to confirm that the correct Rider and Driver are matched. Riders should not begin a ride without verifying the Driver's identity and vehicle details.

15.3 Helmet Safety (Bike Taxi)

For Bike taxi rides, helmets are mandatory under the Motor Vehicles Act for both the driver and pillion rider. Drivers are expected to carry and provide a helmet for the Rider. Riders should not begin a Bike taxi ride without wearing a helmet.

15.4 Reporting

Users may report safety concerns, misconduct, or policy violations through the app or by contacting support@manameter.com. We take all reports seriously and may take action including account suspension.

15.5 No Safety Guarantee

While we implement safety features (OTP verification, ratings, emergency contacts, helmet requirements), we do not guarantee the safety of any ride. Users are advised to exercise personal judgment and caution.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• In-app notification
• Updated "Last Updated" date

Your continued use of the Platform after modifications constitutes acceptance of the updated Terms. If you disagree with any changes, you must stop using the Platform and may request account deletion.

17. Termination

17.1 By You

You may stop using the Platform at any time. To delete your account, contact support@manameter.com.

17.2 By Us

We may terminate or suspend your access to the Platform for reasons including but not limited to violation of these Terms, safety concerns, legal requirements, or business decisions. Where practicable, we will provide notice and state the reason for termination or suspension.

17.3 Effect of Termination

Upon termination:

• Your license to use the Platform is immediately revoked
• Outstanding payment obligations survive termination
• Driver earnings accrued before termination will be settled in accordance with normal payout procedures
• Provisions that by their nature should survive termination will survive (including Limitation of Liability, Indemnification, Dispute Resolution, and Intellectual Property)

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and ManaMeter regarding your use of the Platform.

18.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms. ManaMeter may assign its rights and obligations without restriction.

18.5 Force Majeure

ManaMeter shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, epidemics, government actions, or other force majeure events.

18.6 Language

These Terms are drafted in English. In case of any conflict between an English version and a translated version, the English version shall prevail.

19. Grievance Redressal

For questions, concerns, or complaints regarding these Terms or the Platform, contact us at:

Company: Shrevin Global Technologies Private Limited (trading as ManaMeter)
Email: support@manameter.com
Address: Hyderabad, Telangana, India
Grievance Officer: Sandeep Nethi, support@manameter.com

The Grievance Officer shall acknowledge complaints within 48 hours and resolve them within 30 days. If you are not satisfied with the resolution, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.