Terms of Service

Effective Date: 9 April 2025 · Last Updated: 12 May 2026

Shrevin Global Technologies Private Limited, operating under the brand name ManaMeter ("we," "us," "our," "Company"), operates a technology platform through the ManaMeter Rider mobile application, the ManaMeter Partner (Driver) mobile application, and related services (collectively, the "Platform"). These Terms of Service ("Terms") govern your access to and use of the Platform.

By creating an account on the Platform, you will be asked to expressly accept these Terms. If you do not agree, do not use the Platform.

1. Definitions

• "Rider" means any individual who uses the ManaMeter Rider app to request transportation or parcel delivery services.
• "Driver" or "Partner" means any individual who uses the ManaMeter Partner app to provide transportation or parcel delivery services.
• "Ride" means a transportation or parcel delivery service requested through the Platform and fulfilled by a Driver.
• "Service" means the technology platform provided by ManaMeter that connects Riders with Drivers.
• "Fare" means the amount payable by the Rider for a Ride, as calculated by the Platform.

2. Nature of the Service

2.1 We Are a Software Platform

ManaMeter is a software platform that enables Drivers to receive ride requests from Riders. ManaMeter does not provide transportation services. We operate as a motor vehicle aggregator as contemplated under the Motor Vehicles (Amendment) Act, 2019 and the Motor Vehicle Aggregator Guidelines, 2020 issued by the Ministry of Road Transport and Highways. We are not a transportation company, taxi service, carrier, or logistics provider.

2.2 Driver as Sole Service Provider

The Driver is the sole supplier of the transportation service to the Rider. ManaMeter is not a party to the transportation contract between Rider and Driver. Drivers who use the Platform are independent contractors, not employees, agents, or representatives of ManaMeter. We do not:

• Control the manner or method by which Drivers perform rides
• Provide vehicles or equipment to Drivers
• Set mandatory working hours or schedules for Drivers
• Guarantee a minimum number of rides or earnings to Drivers

2.3 No Guarantee of Service

We do not guarantee the availability of Drivers at any given time or location. The Platform facilitates connections on an "as available" basis.

3. Eligibility

3.1 Riders

To use the Platform as a Rider, you must:

• Be at least 18 years of age
• Have a valid Indian mobile phone number
• Be capable of entering into a legally binding agreement

3.2 Drivers

To use the Platform as a Driver, you must:

• Be at least 18 years of age
• Hold a valid Indian driving license appropriate for the vehicle you operate
• Have a registered vehicle with valid Registration Certificate (RC)
• Have valid vehicle insurance (at minimum, third-party liability insurance)
• Successfully complete the ManaMeter Driver onboarding process and receive approval
• Maintain all required documents in valid, non-expired status throughout your use of the Platform

3.3 Account Accuracy

You are responsible for providing accurate, current, and complete information during registration and at all times thereafter. Providing false or misleading information is grounds for immediate account suspension or termination.

4. Account and Authentication

4.1 Phone Number Verification

Accounts are created and authenticated using your mobile phone number via one-time password (OTP) verification through Firebase Authentication.

4.2 One Account Per Person

Each individual may maintain only one Rider account and/or one Driver account. Creating multiple accounts is prohibited.

4.3 Account Security

You are responsible for all activity that occurs under your account. You must:

• Not share your account credentials or OTP with any other person
• Notify us immediately if you suspect unauthorized access to your account
• Not use another person's account

4.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Safety concerns
• Providing false information
• Repeated low ratings or verified complaints
• Non-payment of Platform fees (Drivers)

Where practicable, we will provide notice of suspension or termination and the reason therefor. In cases of fraud, safety emergencies, or legal requirements, we may act without prior notice.

5. Rides and Transactions

5.1 Ride Request and Acceptance

• Riders submit ride requests through the app specifying pickup location, drop-off location, service type (Bike or Auto), and payment method (Cash or UPI).
• The Platform offers the ride to available Drivers based on proximity, availability, and other matching factors.
• A Driver may accept or decline a ride offer. Acceptance creates a binding obligation for the Driver to complete the ride, subject to cancellation provisions below.

5.2 Scheduled Rides

• Riders may schedule rides for a future time. The fare displayed at the time of scheduling is an estimate based on current pricing; the final fare is calculated at the time of ride completion.
• ManaMeter does not guarantee Driver availability at the scheduled time. If no Driver is available, the scheduled ride may be cancelled at no cost to the Rider.
• Cancellation of scheduled rides follows the same policy as on-demand rides (see Section 6).

5.3 Ride Verification (OTP)

• For safety, rides require OTP verification. The Rider will receive a one-time password that must be shared with the Driver to begin the ride.
• For parcel delivery, a separate drop-off OTP is required for delivery confirmation.
• Do not share ride OTPs with anyone other than the assigned Driver.

5.4 In-Ride Messaging

• During an active ride, Riders and Drivers may exchange short text messages through the Platform's quick messaging feature.
• Quick messages are intended solely for ride coordination (e.g., sharing landmarks, confirming arrival). Messages are associated with the ride record and retained as part of ride data.
• Abusive, threatening, or inappropriate messages are prohibited and may result in account action.
• ManaMeter does not monitor messages in real time but may review them in response to a support complaint or safety report.

5.5 Fare Calculation

• Fares are calculated based on: base fare, per-kilometre rate, and platform fee, as configured for each service type (Bike/Auto).
• The fare displayed at the time of booking is an estimate. The final fare is computed server-side upon ride completion based on the actual distance.
• All fares are displayed inclusive of the platform fee. GST, if applicable, is included in the fare as required by law.
• ManaMeter does not apply surge pricing or dynamic price increases based on demand. Fare structures are consistent and transparent.
• We reserve the right to modify fare structures at any time. Updated fares apply to rides requested after the change.

5.6 Payment

• Riders pay Drivers directly for transportation. ManaMeter does not collect, process, or hold ride fare payments at any time.
• Cash: The Rider pays the Driver directly in cash at the end of the ride.
• UPI: The Platform launches the Rider's UPI application for payment. ManaMeter does not process, store, or handle UPI credentials or payment details.
• Riders are obligated to pay the full fare for completed rides. Failure to pay is a violation of these Terms.

5.7 Software Platform Fee and GST

• A software platform fee is included in the fare calculation. This fee is ManaMeter's charge for providing software access to the technology platform. ManaMeter's invoicing to Drivers for this software access fee is separate from the transportation fare payable by Riders to Drivers.
• The platform fee is transparently shown in the fare breakdown.
• ManaMeter is registered under the Goods and Services Tax (GST) Act where applicable. GST on the platform fee, if applicable, is included in the displayed fare.
• Drivers are independently responsible for their own GST registration and compliance obligations, if any.

6. Cancellation and Refund Policy

6.1 Rider Cancellations

Timing	Policy
Before a Driver is assigned	Free cancellation
After a Driver is assigned but before ride starts	Permitted; repeated cancellations may result in account restrictions
After ride has started (IN_PROGRESS)	Not permitted through the app; contact support for exceptional circumstances

6.2 Driver Cancellations

Timing	Policy
After accepting a ride	The ride is re-queued and offered to another Driver; repeated cancellations may affect the Driver's matching priority and account standing

6.3 No-Show

• If a Rider is not present at the pickup location within a reasonable time and is unresponsive, the Driver may cancel the ride.
• If a Driver fails to arrive or is unresponsive after accepting a ride, the ride will be reassigned or cancelled at no cost to the Rider.

6.4 Refunds

• Fare Disputes: If you believe you have been overcharged for a ride (e.g., due to an incorrect route or system error), you may raise a dispute by contacting support@manameter.com within 7 days of the ride. We will review the ride data and, if the dispute is valid, issue a fare adjustment.
• Cash Payments: For rides paid in cash, fare adjustments will be applied as credit to your ManaMeter account or adjusted on a future ride. Cash refunds are not available through the Platform.
• UPI Payments: If a UPI payment was made for a ride that was subsequently cancelled or adjusted, any refund will be processed through the Platform's internal records. For UPI transaction-level disputes, please contact your UPI service provider directly.
• Timeline: Valid refund or adjustment requests will be resolved within 7 business days of the dispute being raised.
• Final Decisions: ManaMeter's decision on fare disputes is based on ride data (GPS records, timestamps, fare calculation logs) and is final, subject to your right to approach the appropriate Consumer Disputes Redressal Commission.

7. Driver-Specific Terms

7.1 Onboarding and Approval

• Drivers must submit valid documents (driving license, vehicle RC, insurance) during onboarding. Document photographs are captured via the device camera or selected from the photo library and uploaded to our secure servers.
• Drivers are also required to upload a portrait photograph (partner photo) and a photograph of the vehicle front during onboarding. These are used for identity verification and displayed to Riders during active rides.
• ManaMeter reviews submitted documents and reserves the right to approve, reject, or suspend Driver accounts at its sole discretion.
• Approval does not constitute certification of fitness, safety, or compliance with local laws. Drivers are independently responsible for compliance.

7.2 Subscription

• Drivers may be required to maintain an active subscription plan to receive ride requests.
• Subscription plans, their pricing, duration, renewal terms, and cancellation policy are displayed within the Partner app before purchase. By purchasing a subscription, you agree to the terms displayed at the time of purchase.
• ManaMeter reserves the right to modify subscription plans and pricing at any time. Changes will not affect active subscription periods that have already been paid for.

7.3 Service Balance

• Drivers maintain a prepaid service balance on the Platform to cover software platform access fees. The software platform fee for each ride is deducted from this balance.
• Drivers may recharge their service balance via UPI through the Partner app.
• If a Driver's service balance falls below the minimum required level, their account status may be set to BLOCKED and they will be unable to receive new ride requests until the balance is replenished.
• Service balance credits have no cash value and are non-refundable except where required by applicable law.
• ManaMeter reserves the right to modify minimum balance requirements and platform fee rates at any time. Changes will be communicated through the Partner app.

7.4 Incentive Rewards

• ManaMeter may offer performance-based incentive programs to Drivers from time to time (e.g., complete a certain number of rides within a period to earn a bonus reward).
• Incentive terms, including the required number of rides, reward amount, eligibility period, and qualification criteria, are displayed within the Partner app.
• Qualified incentive rewards are credited to the Driver's service balance after review and settlement by ManaMeter operations.
• ManaMeter reserves the right to modify, suspend, or terminate any incentive program at any time. Changes do not affect incentives already qualified and pending settlement.
• Abuse of incentive programs (e.g., fraudulent rides, collusion) will result in forfeiture of rewards and potential account termination.

7.5 Earnings and Payouts

• Driver earnings per ride are calculated as: Rider fare minus software platform fee. Riders pay the Driver directly; the software platform fee is settled separately from the Driver's service balance.
• Earnings are tracked in the Platform and settled periodically by ManaMeter operations.
• ManaMeter is not responsible for delays in payout caused by factors outside our control (bank processing times, holidays, etc.).
• Drivers are solely responsible for their own tax obligations including income tax and GST where applicable. ManaMeter does not deduct TDS on driver earnings unless required by law.

7.6 Driver Conduct

While using the Platform, Drivers must:

• Maintain their vehicle in safe, roadworthy condition
• Follow all applicable traffic laws and regulations
• Treat Riders with respect and professionalism
• Not consume alcohol or intoxicating substances before or during rides
• Not engage in discriminatory behaviour based on gender, religion, caste, disability, or any other characteristic
• Follow the route indicated by the Platform unless mutually agreed with the Rider. Deliberate route deviation to isolated or unintended areas is strictly prohibited.
• Not solicit rides outside the Platform from Riders met through ManaMeter
• Not request or solicit personal contact information (phone numbers, social media accounts, or personal addresses) from Riders for purposes unrelated to the ride
• Not engage in any form of harassment, sexual misconduct, inappropriate physical contact, verbal abuse, lewd comments, or intimidation towards Riders
• Stop the vehicle immediately when requested by the Rider. Refusing to stop the vehicle when a Rider requests to end a ride is a serious violation.
• For Bike taxi service: carry an extra helmet for the Rider and ensure the Rider wears it before starting the ride, as required under the Motor Vehicles Act. Drivers must maintain appropriate physical boundaries and must not engage in any unwanted or inappropriate physical contact with Riders.

7.7 Insurance and Liability

• Drivers are required to maintain valid vehicle insurance at all times.
• ManaMeter does not provide insurance coverage for Drivers, Riders, vehicles, or third parties.
• Drivers are solely responsible for any accidents, injuries, damages, or losses arising from or during rides.

8. Rider-Specific Terms

8.1 Rider Conduct

While using the Platform, Riders must:

• Provide accurate pickup and drop-off locations
• Be present at the pickup location when the Driver arrives
• Treat Drivers with respect
• Not request Drivers to violate traffic laws or engage in unsafe behaviour
• Not transport illegal, hazardous, or prohibited items
• Pay the full fare upon ride completion
• Wear a helmet when using Bike taxi service. Under the Motor Vehicles Act, wearing a helmet is mandatory for both the driver and pillion rider on a two-wheeler. Riders who refuse to wear a helmet provided by the Driver do so at their own risk.

8.2 Parcel Delivery

• When using the parcel delivery service, Riders are responsible for ensuring that parcels do not contain illegal, hazardous, perishable, fragile, or high-value items.
• ManaMeter and Drivers are not liable for damage to, loss of, or delay in delivery of parcels.
• The parcel delivery service is not a substitute for professional courier or logistics services.

8.3 Parcel Insurance and Liability

• Parcels sent via ManaMeter are not insured. ManaMeter does not provide any insurance, warranty, or guarantee of safe delivery for parcel contents.
• ManaMeter is not responsible for any loss, theft, damage, spoilage, or destruction of parcels or their contents during transit, pickup, or delivery.
• Senders are solely responsible for the contents of their parcels. Parcels must not exceed a declared value of INR 5,000. ManaMeter assumes no liability for items of any value.
• By using the parcel delivery service, you acknowledge that you send items entirely at your own risk.

8.4 Unclaimed and Undeliverable Parcels

• If the receiver is unavailable, unreachable, or refuses to accept the parcel, the Driver will make reasonable attempts to contact the receiver and/or sender.
• Perishable items (food, beverages, and similar items): If the receiver or sender does not respond or arrange collection within 1 hour of the first delivery attempt, the Driver is authorised to discard the parcel. ManaMeter and the Driver bear no liability for discarded perishable items.
• Non-perishable items: If the receiver or sender does not respond or arrange collection within 24 hours of the first delivery attempt, ManaMeter and the Driver are relieved of all responsibility for the parcel. The parcel may be discarded or disposed of at the Driver's discretion.
• ManaMeter is not obligated to store, safeguard, or return unclaimed parcels.

8.5 Parcel Return Policy

• If a parcel cannot be delivered and the sender requests a return, a return delivery will be treated as a new ride. The sender will be charged a return fare equivalent to the cost of a ride from the receiver's location back to the sender's location, based on the prevailing fare at the time of the return request.
• Return delivery is subject to Driver availability and acceptance. ManaMeter does not guarantee that a return can be fulfilled.
• The sender is responsible for paying the return fare in full before or upon completion of the return delivery.

9. Ratings

9.1 Mutual Ratings

After each ride, Riders and Drivers may rate each other on a scale of 1 to 5. Ratings are used to maintain quality and trust on the Platform.

9.2 Aggregate Ratings

Individual ride ratings are aggregated into an average rating visible to other users. Ratings are retained as part of the Platform's quality and trust system. You may request review of a specific rating that you believe violates our policies by contacting support@manameter.com.

9.3 Low Ratings

Consistently low ratings may result in warnings, reduced ride matching priority, or account suspension for either Riders or Drivers.

10. Referral Program

10.1 How It Works

• Users may generate a unique referral code and share it with others.
• When a new user signs up using a valid referral code, both the referrer and referee may receive credits as defined by the referral program terms.

10.2 Restrictions

• Referral codes must not be shared through spam, bulk messaging, or misleading promotions.
• Credits have no cash value and cannot be transferred or withdrawn.
• ManaMeter reserves the right to modify, suspend, or terminate the referral program at any time.
• Abuse of the referral system (fake accounts, self-referrals, etc.) will result in forfeiture of credits and potential account termination.

11. Intellectual Property

11.1 Ownership

The Platform, including its design, code, features, content, trademarks, and logos, is the property of ManaMeter and is protected by applicable intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose. You may not:

• Copy, modify, or distribute the Platform or any part thereof
• Reverse engineer, decompile, or disassemble the app
• Use the Platform for any purpose other than requesting or providing rides
• Scrape, crawl, or extract data from the Platform

12. Prohibited Activities

You agree not to:

• Use the Platform for any unlawful purpose
• Impersonate any person or entity
• Interfere with or disrupt the Platform's operation
• Attempt to gain unauthorized access to any part of the Platform
• Use automated scripts, bots, or other means to interact with the Platform
• Harass, threaten, stalk, intimidate, or harm other users in any manner — including but not limited to sexual harassment, inappropriate physical contact, verbal abuse, lewd or obscene remarks, and unwanted solicitation of personal contact
• Manipulate fare calculations or exploit Platform vulnerabilities
• Circumvent account suspensions by creating new accounts
• Use the Platform to facilitate any criminal activity
• Contact any user outside the Platform for purposes unrelated to a ride, including contacting Riders after ride completion using phone numbers obtained during the ride

13. Limitation of Liability

13.1 Platform "As Is"

The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• The availability, reliability, or uninterrupted operation of the Platform
• The quality, safety, or legality of rides facilitated through the Platform
• The accuracy of fare estimates, ETAs, or driver availability
• The conduct, identity, or qualifications of any Driver or Rider

13.2 No Liability for Rides

ManaMeter is a technology intermediary. We are not liable for:

• Accidents, injuries, or deaths occurring during or related to rides
• Damage to property (vehicles, personal belongings, parcels)
• Actions or omissions of Drivers or Riders
• Delays, route deviations, or service interruptions
• Loss or damage to parcels during delivery
• Disputes between Riders and Drivers regarding payment, conduct, or ride quality

13.3 Maximum Liability

To the maximum extent permitted by applicable law, ManaMeter's total aggregate liability to you for any claims arising from or related to the Platform shall not exceed the amount of fees you have paid to ManaMeter in the six (6) months preceding the event giving rise to the claim, or INR 5,000 (Indian Rupees Five Thousand), whichever is lower. This limitation does not apply to claims arising from death or personal injury caused by our proven negligence or willful misconduct, or to any liability that cannot be limited under applicable Indian law.

13.4 Indemnification

You agree to indemnify and hold harmless ManaMeter, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any dispute between you and another user

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at support@manameter.com and attempt to resolve the dispute informally for a period of at least 30 days.

14.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform that cannot be resolved informally shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

• The seat of arbitration shall be Hyderabad, Telangana, India.
• The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties.
• The language of arbitration shall be English.

14.3 Consumer Court Rights

Notwithstanding the arbitration clause above, nothing in these Terms shall restrict or limit your right to approach any Consumer Disputes Redressal Commission (District, State, or National) established under the Consumer Protection Act, 2019.

14.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above and the Consumer Protection Act, 2019, the courts of Hyderabad, Telangana shall have exclusive jurisdiction.

14.5 Individual Proceedings

To the extent permitted by applicable law, any dispute resolution proceedings will be conducted only on an individual basis. This clause shall not restrict your rights under the Consumer Protection Act, 2019 to file complaints individually or collectively.

15. Safety

15.1 Emergency Contacts

Riders may add emergency contacts within the app. These contacts are stored for your convenience and can be accessed during emergencies. ManaMeter does not automatically alert emergency contacts.

15.2 Ride Verification

The OTP-based ride start verification is a safety feature to confirm that the correct Rider and Driver are matched. Riders should not begin a ride without verifying the Driver's identity and vehicle details.

15.3 Helmet Safety (Bike Taxi)

For Bike taxi rides, helmets are mandatory under the Motor Vehicles Act for both the driver and pillion rider. Drivers are expected to carry and provide a helmet for the Rider. Riders should not begin a Bike taxi ride without wearing a helmet.

15.4 Reporting

Users may report safety concerns, misconduct, or policy violations through the app, by contacting support@manameter.com, or via WhatsApp support (accessible from the app's profile screen). We take all reports seriously and may take action including account suspension.

15.5 SOS Emergency Button

The ManaMeter Rider app provides an SOS emergency button accessible during active rides. When activated:

• The app displays quick-access options to call emergency services (112) and to share ride details (ride ID, pickup, drop, driver name, vehicle number) with a trusted contact via SMS.
• The Rider may also call the assigned Driver directly from the SOS screen.
• ManaMeter does not automatically dispatch emergency services, contact police, or alert emergency contacts on your behalf when the SOS button is pressed. The SOS feature provides quick access to emergency actions — the Rider must initiate the call or message themselves.
• ManaMeter logs SOS activations internally for safety review and may follow up with the Rider and/or Driver.

15.6 Ride Sharing and Live Tracking

• Riders can share a live ride tracking link with trusted contacts during an active ride. The tracking link shows the ride status, driver details, vehicle information, and live driver location.
• The tracking link is accessible to anyone who has the link. Riders should share it only with trusted individuals and should not post it publicly.
• The tracking link automatically stops refreshing when the ride reaches a terminal status (completed, cancelled, etc.).
• ManaMeter does not guarantee uninterrupted availability of the tracking link. Network issues or service disruptions may temporarily affect tracking accuracy.

15.7 In-Ride Accident Procedure

In the event of a road accident, vehicle breakdown, or any incident during a ride:

• Call emergency services (112) immediately if there are injuries or danger to life.
• Use the SOS button in the app to quickly access emergency calling and ride-sharing features.
• Report the incident to ManaMeter via the app, email (support@manameter.com), or WhatsApp support as soon as it is safe to do so.
• ManaMeter will provide ride data (ride ID, route, timestamps, driver details) to the Rider, law enforcement, or insurance companies upon request, to assist with accident claims or police reports.
• ManaMeter is not responsible for any injuries, medical expenses, vehicle damage, property damage, or fatalities arising from road accidents during rides. Drivers are independent contractors and are solely responsible for safe driving and maintaining valid vehicle insurance.
• ManaMeter does not provide medical assistance, insurance coverage, accident compensation, or legal representation to Riders or Drivers involved in accidents.
• Riders are advised to verify that the Driver's vehicle matches the details shown in the app before starting a ride, and to wear a seatbelt (Auto) or helmet (Bike) at all times.

15.8 No Safety Guarantee

While we implement safety features (OTP verification, ratings, emergency contacts, SOS button, ride tracking, helmet requirements), we do not guarantee the safety of any ride. Users are advised to exercise personal judgment and caution.

15.9 Zero-Tolerance Anti-Harassment Policy

ManaMeter has a zero-tolerance policy towards harassment, sexual misconduct, assault, or any form of abuse on the Platform. The following acts by any user (Driver or Rider) are strictly prohibited and will result in immediate and permanent account termination:

• Sexual harassment, sexual assault, or any form of unwanted sexual conduct
• Inappropriate, unwanted, or non-consensual physical contact of any nature
• Lewd, obscene, or sexually suggestive comments, gestures, or behaviour
• Stalking, following, or contacting a user after a ride has ended using information obtained during the ride
• Requesting or demanding personal contact information (phone numbers, social media, home address) for purposes unrelated to the ride
• Deliberate deviation from the designated route to isolated or unintended locations
• Refusing to stop the vehicle when a Rider requests to end or exit a ride
• Verbal abuse, threats, intimidation, or discriminatory remarks based on gender, religion, caste, or any other characteristic

15.10 Bike Taxi Rides — Additional Safety Provisions

Bike taxi rides involve direct physical proximity between Driver and Rider on a two-wheeler. Drivers providing Bike taxi service must:

• Maintain appropriate and necessary physical boundaries at all times
• Not engage in any unnecessary, unwanted, or inappropriate physical contact with Riders
• Ride safely and within speed limits, particularly when carrying a pillion Rider
• Stop the vehicle immediately if the Rider requests

Riders using Bike taxi service are advised to verify the Driver's identity and vehicle number before beginning the ride and to share ride details with a trusted contact.

15.11 Consequences and Law Enforcement

In cases of harassment, assault, or criminal misconduct:

• The offending user's account will be permanently terminated without prior notice.
• ManaMeter will fully cooperate with law enforcement authorities and provide ride records, user details, and any other information as required by law or lawful request.
• Users are encouraged to report incidents to local police immediately. ManaMeter may assist by providing ride data to support the complaint.
• Any criminal acts committed by a Driver during or in connection with a ride are the sole criminal and civil responsibility of that Driver. ManaMeter, as a software platform, does not employ Drivers and is not vicariously liable for the criminal acts of independent contractors using the Platform.

15.12 Reporting Harassment

If you experience or witness harassment, misconduct, or any unsafe behaviour during a ride, please report it immediately:

• Through the app (profile screen > support)
• By emailing support@manameter.com
• Via WhatsApp support (accessible from the app)

All reports are reviewed by the ManaMeter team. We may take action including but not limited to issuing warnings, suspending accounts, permanently banning users, and sharing information with law enforcement.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• In-app notification
• Updated "Last Updated" date

Your continued use of the Platform after modifications constitutes acceptance of the updated Terms. If you disagree with any changes, you must stop using the Platform and may request account deletion.

17. Termination

17.1 By You

You may stop using the Platform at any time. To delete your account, contact support@manameter.com.

17.2 By Us

We may terminate or suspend your access to the Platform for reasons including but not limited to violation of these Terms, safety concerns, legal requirements, or business decisions. Where practicable, we will provide notice and state the reason for termination or suspension.

17.3 Effect of Termination

Upon termination:

• Your license to use the Platform is immediately revoked
• Outstanding payment obligations survive termination
• Driver earnings accrued before termination will be settled in accordance with normal payout procedures
• Provisions that by their nature should survive termination will survive (including Limitation of Liability, Indemnification, Dispute Resolution, and Intellectual Property)

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and ManaMeter regarding your use of the Platform.

18.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms. ManaMeter may assign its rights and obligations without restriction.

18.5 Force Majeure

ManaMeter shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, epidemics, government actions, or other force majeure events.

18.6 Language

These Terms are drafted in English. In case of any conflict between an English version and a translated version, the English version shall prevail.

19. Grievance Redressal

For questions, concerns, or complaints regarding these Terms or the Platform, contact us at:

Company: Shrevin Global Technologies Private Limited (trading as ManaMeter)
Email: support@manameter.com
Address: Hyderabad, Telangana, India
Grievance Officer: Sandeep Nethi, support@manameter.com

The Grievance Officer shall acknowledge complaints within 48 hours and resolve them within 30 days. If you are not satisfied with the resolution, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.